We're here to help
Whether you need technical support, want to report a bug, have a feature idea, or have a business inquiry — choose the right channel below and we'll get back to you.
Send a Message
Fill out the form below
We typically respond within 2 business days. For urgent matters, email RxChallenger.app@gmail.com directly.
Support FAQ
Common support questions
What are your support response times?
We aim to respond to all support inquiries within 2 business days. Bug reports with clear reproduction steps are prioritized. Critical issues (data loss, security, crashes affecting many users) are addressed within 24 hours. Feature requests are reviewed monthly and may not receive individual replies.
How do I report a bug effectively?
Include: (1) Clear description of the issue, (2) Exact steps to reproduce, (3) Platform (Android/Windows/Linux/PWA) and app version (Settings → About), (4) Device model and OS version, (5) Screenshots or screen recordings, (6) Whether the issue occurs offline, online, or both. For Android crashes, the crash dialog includes a report ID — share that with us.
How do I request a new feature?
Email RxChallenger.app@gmail.com with 'Feature Request' in the subject. Describe the problem you're trying to solve, your proposed solution (if any), and how it would improve your learning experience. We review requests monthly and prioritize based on user impact, educational value, and technical feasibility. Highly requested features appear on our public roadmap.
Can I use Rx Challenger for my pharmacy training program?
Yes. Rx Challenger is free for individual and institutional use. Pharmacy schools, preceptor programs, and hospital pharmacies can use it without licensing fees. We're developing an instructor dashboard (v1.3+) for assigning cases and monitoring trainee progress. For institutional deployments, contact imc.hub.eg@gmail.com to discuss volume support and customization options.
I'm a researcher — can I access anonymized usage data?
We support pharmacy education research. If you're conducting IRB-approved research on digital learning tools, prescription reading competency, or gamified education, contact imc.hub.eg@gmail.com with your study protocol. We can provide aggregated, fully anonymized datasets under a data use agreement. Individual user data is never shared without explicit, informed consent.
How do I request account deletion or data export?
Email imc.hub.eg@gmail.com with 'Privacy Request — Rx Challenger' in the subject. Include your account email. We verify identity via confirmation link, then process within 30 days (GDPR) / 45 days (CCPA) / 15 days (LGPD). Data export is provided as JSON. In-app self-service deletion is planned for v1.2 (Q3 2026).
Support & Legal Resources
About Rx Challenger
Learn about the application, mission, and team
Full FAQ
All frequently asked questions
Privacy Policy
How we collect, use, and protect your data
Terms of Service
Terms governing your use of Rx Challenger
Cookies Policy
How we use cookies and browser storage
Google Play Store
Download, rate, or review the app